Press Releases
Informa TechTarget announced plans to integrate its Buyer Intelligence solution with Demandbase by Q1 2027. Starting in January, joint customers will access Informa TechTarget's directly observed, person-level intent data and click-level behavioral insights natively within Demandbase, enabling more sophisticated ABM scoring, prioritization, propensity modeling, and multi-channel activation. The integration builds on last year's Account Intent Feed data integration and aims to help B2B marketing and sales teams move from signal to action faster and with greater precision.
Newgen Software announced its recognition in Forrester's B2B Customer Service Solutions Landscape, Q3 2026 report. The report, authored by Laura Ramos, covers 19 vendors. Newgen emphasizes its view of customer service as part of a larger business process, focusing on AI-driven service orchestration.
Operata announced the launch of 'Numéro' for Genesys Cloud CX on April 29, 2026. This release provides deeper observability, including CX Copilot and Agent Copilot features, and initiates a design partner program to develop voice bot monitoring capabilities.
The London Borough of Barking and Dagenham (LBBD), in partnership with KPSOL, introduces a centralized knowledge management platform that integrates operational guidance scattered across shared drives, documents, and internal systems into a structured, searchable knowledge base, enabling customer service advisors to quickly access accurate information during phone and digital inquiries, thereby enhancing service consistency and staff training outcomes.
Aptos, a unified commerce solutions provider, announced on May 6, 2026, that Boot Barn Holdings, Inc. will adopt the Aptos ONE point-of-sale platform across its more than 500 stores nationwide. The retailer aims to streamline IT operations, enhance customer experience, and support large-scale pop-up events through this modern, mobile-first solution. Boot Barn plans to more than double its current store count to 1,200.
Sogolytics today announced that it has been recognized as a Notable Vendor in the Forrester Research report, "Customer Feedback Management and Analytics Solutions Landscape, Q1 2026." The report maps the customer feedback management and analytics (CFM&A) field for CX professionals and enterprise buyers, and Sogolytics was included for its focus on industries such as healthcare, financial services, and education, as well as its standout performance in use cases like closed-loop feedback, customer journey understanding, and measuring CX ROI.
Stackable Labs announced on May 14, 2026, the launch of a new platform that allows developers to build rich interactive experiences on Zendesk Messenger, supporting real-time data, two-way workflows, and brand customization. The platform was developed by the agnoStack team and already has multiple partners including Stylo, ShadowRock, and Cordial.
Cloudbeds launched Ask Signals on June 8, 2026, a conversational AI interface based on its unified data architecture, Signals, designed to enable hotel teams to quickly access operational, guest, and revenue data insights through natural language interactions. As part of the Cloudbeds Spring Release, early pilot applications are now open.
Invoca's latest research shows that consumers' patience with brand response speed is sharply declining, with 79% of respondents switching to faster-responding competitors. Although AI is deeply embedded in the purchase journey, brands must balance speed and humanization, or they risk revenue loss.
The latest Sogolytics research shows that among the six major US airlines, Southwest Airlines leads comprehensively in customer experience and loyalty, while Frontier Airlines has the highest customer churn risk. Fares drive initial bookings, but service reliability, communication, and issue recovery determine repeat purchase intent.