Press Releases
Avelo Airlines announced on June 17, 2026, the launch of a new travel protection product, Disruption Assistance, powered by HTS (Hopper Technology Solutions), which passengers can opt to purchase when booking tickets on AveloAir.com or the Avelo mobile app. The product aims to provide immediate automated solutions for flight disruptions (typically delays of more than 2 hours on the same day or cancellations), including self-service rebooking on alternative flights or receiving a 100% refund.
In June 2026, Makeable Consulting surveyed 130 Canadian managers and senior professionals. The results show that 85% of respondents have used AI for customer insights, but only 44% say they trust AI as much as direct research. The report notes that AI applications focus on personalized experiences, feedback analysis, and behavioral pattern recognition, while qualitative aspects (such as motivations and reasons) still rely on traditional research methods.
This week, Sogolytics launched Custom Integrations within its enterprise experience management platform, which connects thousands of apps, supports bidirectional data synchronization and multi-step conditional automation, and allows AI steps to be embedded in any workflow without additional engineering development.
On July 15, 2026, Sogolytics released the "Sogolytics Experience Index: Customer Edition Q2 2026 Report." Based on a survey of 1,001 U.S. customers, the report found that Entertainment and Media surpassed Financial Services for the first time to top the industry CX rankings; the proportion of customers describing themselves as "somewhat loyal" dropped sharply from 43% in Q1 to 32%, showing significant polarization in loyalty; in healthcare consultations, the preference for human interaction fell below 50% for the first time to 49%; privacy (37%) replaced accuracy (34%) as the primary customer concern regarding AI. Additionally, 42% of customers who provided feedback said their opinions led to clear improvements, setting a new high in the study.
Informa TechTarget announced the launch of the B2B AI Authority Index, a diagnostic tool designed to help B2B marketers assess and strengthen brand influence in AI-mediated purchasing journeys. Currently, 94% of B2B buyers use AI tools in their research. The index identifies brand strengths and weaknesses through 24 questions and classifies brands into four archetypes. The tool is based on the proprietary S.I.G.N.A.L. framework, covering six capabilities: Strategy, Insight, Governance, Authority, Narrative, and Longevity.